Terms and Conditions
The contract of hire is not effective until we have confirmed the booking, received and processed the deposit. When you submit via our online reservation system you will received an automatically generated booking summary by email to the email address provided in the booking form. The names, addresses, contact details must be shared with us on request of all guests. Maximum occupancy per room must not be exceeded – the number you have booked for is detailed on your booking confirmation.
The lead booker agrees to take full responsibility for ensuring that all of the following terms & conditions are adhered to by all the guests.
PAYMENT
Bookings are provisional until confirmed by us after receipt of the booking form and payment of the deposit of 20%. The deposit must be paid immediately. We reserve the right to cancel if full payment has not been received 48 hours before check in and full payment will be taken
The balance of the rental will be due 48 hours before. No entry to properties will be allowed without payment in full being cleared beforehand.
CANCELLATIONS
Cancellations must be immediately notified which will be confirmed by email. Please ensure you get an acknowledgment and get in touch if you don’t not hear from us within 24 hours to ensure that the cancellation has been processed.
We have the right to cancel any booking at any given time.
cancelling 48 hours before – You can rearrange your dates
Cancelling after 48 hours – Full payment will be taken
TERMS OF RENTAL
You may access the rooms from 4pm PLEASE NOTE that departure is by 10am on your final day late check out fees will apply and will be deducted from your card. We need this time to ensure that the room is ready for your arrival after the previous guest’s departure.
We have the right to attend the property at any reasonable time for inspection or repair work.
All properties are totally non-smoking and non-vaping.
Care of the property. You are responsible for the property are expected to take all reasonable care of its furniture & fittings. You must leave them in the same state of repair and in the same clean & tidy condition at the end of your stay. You must not use the rooms for any dangerous, offensive, noxious, noisy, immoral activities or be a nuisance or annoyance to the owner or other neighbouring properties. If the rooms are found to be damaged in any way this will result in a damage deposit loss of £100.00. Lost keys are charged at £10.00 to cover the replacement cost.
No dogs allowed.
COMPLAINTS
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problems or cause for complaint it is essential you contact us immediatly to give us chance to resolve it. We value your custom and want you to enjoy your stay and return. We are on site and will do our best to resolve any problem.